Customer support in Colombia
Hire bilingual customer support in Colombia
Staff a bilingual support queue in Colombia on your hours, employed compliantly, with cost per seat known before you commit.
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- Statutory employer burden
- 30–50%
- Time to start
- 5–10 business days for an identified candidate
- Payroll currency
- COP
Colombia at a glance
What does a bilingual support agent cost in Colombia?
Bilingual support agents in Colombia earn $850 to $1,750 gross per month. Add 30–50% in statutory employer burden and a 15% service fee for a landed cost of $1,271 to $3,019 per seat per month. Last verified 2026-08-21.
- Coverage status
- SILA launch-ready
- Service fee assumption
- 15% blended, on salary plus burden
- Data last verified
- 2026-08-21
Support cost per seat in Colombia
Gross monthly salary, USD equivalent, before employer burden. Landed cost adds statutory employer burden and a blended service fee. Verified 2026-08-21.
| Role | Gross monthly salary | Monthly landed cost |
|---|---|---|
| Bilingual customer support | $850 to $1,750 | $1,271 to $3,019 |
Staffing a support team in Colombia
- Junior $850 to $1,012, mid $1,048 to $1,228, senior $1,498 to $1,678 gross per month.
- Language supply. Deep bilingual supply, especially in Medellín and Bogotá.
- Coverage hours. COT, aligned with US Eastern for most of the year.
- Hire a queue, not a headcount. Cohort hiring, shared ramp and cover for attrition.
- Employ directly, through an employer of record, or as a managed pod with SILA accountable for service levels.
Turn this into a costed plan for Colombia.
Your market, model, landed cost and launch path, built from the same figures on this page.
Customer support in Colombia, answered
Sources and last verification
Last verified 2026-08-21. Every launch-ready statutory assumption resolves to the institution that administers the contribution or the labour code that creates the entitlement. Venezuela, Cuba and Haiti remain SILA feasibility-review markets: their employer cost is confirmed during the feasibility review, not published as a standard payroll benchmark.
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Ministerio de Salud y Protección SocialHealth (EPS) and pension employer contributions.
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Código Sustantivo del TrabajoPrima de servicios, cesantías and interest, transport allowance.
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SENAParafiscal contributions.
Machine-readable registry: latam-workforce-source-registry-2026.json
Request a written quote for Colombia
Tell us the role and the headcount. You get a costed answer in writing, covering the employment model, the landed cost and what happens after the start date.
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