Customer support in Brazil
Hire bilingual customer support in Brazil
Staff a bilingual support queue in Brazil on your hours, employed compliantly, with cost per seat known before you commit.
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- Statutory employer burden
- 55–75%
- Time to start
- 7–15 business days for an identified candidate
- Payroll currency
- BRL
Brazil at a glance
What does a bilingual support agent cost in Brazil?
Bilingual support agents in Brazil earn $1,000 to $2,100 gross per month. Add 55–75% in statutory employer burden and a 15% service fee for a landed cost of $1,782 to $4,226 per seat per month. Last verified 2026-08-21.
- Coverage status
- SILA launch-ready
- Service fee assumption
- 15% blended, on salary plus burden
- Data last verified
- 2026-08-21
Support cost per seat in Brazil
Gross monthly salary, USD equivalent, before employer burden. Landed cost adds statutory employer burden and a blended service fee. Verified 2026-08-21.
| Role | Gross monthly salary | Monthly landed cost |
|---|---|---|
| Bilingual customer support | $1,000 to $2,100 | $1,782 to $4,226 |
Staffing a support team in Brazil
- Junior $1,000 to $1,198, mid $1,242 to $1,462, senior $1,792 to $2,012 gross per month.
- Language supply. Portuguese-first; English strong in tech and multinational hubs.
- Coverage hours. BRT, 1 to 2 hours ahead of US Eastern.
- Hire a queue, not a headcount. Cohort hiring, shared ramp and cover for attrition.
- Employ directly, through an employer of record, or as a managed pod with SILA accountable for service levels.
Turn this into a costed plan for Brazil.
Your market, model, landed cost and launch path, built from the same figures on this page.
Customer support in Brazil, answered
Sources and last verification
Last verified 2026-08-21. Every launch-ready statutory assumption resolves to the institution that administers the contribution or the labour code that creates the entitlement. Venezuela, Cuba and Haiti remain SILA feasibility-review markets: their employer cost is confirmed during the feasibility review, not published as a standard payroll benchmark.
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Instituto Nacional do Seguro Social (INSS)Employer social security contributions.
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Caixa Econômica Federal — FGTSFGTS employer deposits.
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Consolidação das Leis do Trabalho (CLT)13th salary, vacation plus one third, union terms.
Machine-readable registry: latam-workforce-source-registry-2026.json
Request a written quote for Brazil
Tell us the role and the headcount. You get a costed answer in writing, covering the employment model, the landed cost and what happens after the start date.
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