LATAM staffing guide, Dominican Republic
Staffing in Dominican Republic: what it really costs, and how fast you can start
The Dominican Republic has a fast-growing BPO sector, strong cultural affinity with the US and a large bilingual workforce. Santo Domingo is the main hub, with increasing activity in Santiago for back-office and tech roles.
- Employer burden
- Roughly 25–35% of gross salary including TSS and SFS
- Onboarding time
- 5–10 business days for an identified candidate
- Currency
- DOP
- Timezone
- AST, aligned with US Eastern for most of the year
What you are legally required to provide in Dominican Republic
TSS social security
Pension, family health and labor risk.
SFS health
Mandatory health insurance contribution.
Aguinaldo
Annual bonus equal to one month's salary.
Vacation
14 working days per year after one year of service.
Severance
Accrued based on tenure and salary for unjustified dismissal.
Roles our clients hire most in Dominican Republic
- ▸Bilingual customer support
- ▸BPO operations
- ▸Back-office finance
- ▸Tourism & hospitality support
- ▸Healthcare intake
Strong bilingual supply for US-facing support and BPO roles
Where Dominican Republic hiring goes wrong
- Bilingual quality varies; screen voice and written English separately.
- TSS and SFS calculations must be kept current with regulatory changes.
- Severance accrual should be reserved monthly, not at exit.
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Dominican Republic hiring questions, answered
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